Member Services

Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.


  • Interactive Parking Map
  • More Parking info at
  • Sections of Day Lots 1 to 4 will be closed from April 30 to May 4 for power sweeping. The majority of the work will be completed during overnight hours.
  • Lot 4 is FREE from April 16 to June 14 (pay parking still in effect for Day Lots 1 to 3)

LOT 5 CLOSURE NOTICE: Lot 5 will be closed for construction upgrades from now until June 8

  • Improvements to Lot 5 include paving, street lighting, line painting and improved parking layout, paving of the Valley Trail on the east side of Lot 5, storm water infrastructure installation, a new storage shed for lot maintenance crews and perimeter/entrance landscaping.

Car Free = Carefree

Gateway Loop Project Update: Roof Completion Phase April 30 - end of May

  • Now to April 30: Taxi operations will remain in the outer ring road at Gateway Loop. On high traffic nights, gates designed to funnel customers to the taxis will be activated. Buses will drop off and pick up in the inner loop. There is limited public parking available within the Gateway Loop area at this time.
  • April 30 to end of May: Construction will resume for the Gateway Loop Roof Completion phase. During the construction period, bus pick-up and drop-off will relocate to the outer ring road (where taxis are currently located) and taxis will relocate back to Sunshine Place (beside the Whistler Conference Centre). Access to all businesses will be maintained.
  • Anticipated completion date is the end of May. For more information, visit the RMOW website.

Weather & Road Updates

* Do you know of an event that should be listed here? Use the online form to submit an event. Please note: events entered online can take up to a week to process, allow for ample lead-time.

** More information about weather, and Whistler webcams, can be found on