Member Services

Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.

COVID-19 and Health Care Resources for Residents & Guests

COVID-19 Is Not on Vacation

We encourage all front line staff to familiarize yourselves with new COVID-19 guidelines and practices so that you can actively share information with guests on how to safely experience Whistler. This includes encouraging physical distancing in public places such as the Village Stroll and in public parks (keeping 2m from other parties), avoiding gatherings, and adhering to safety protocols put in place by Vancouver Coastal Health within local businesses.

Health Care Resources for Residents & Guests

If you or your guests require non-emergent care while in Whistler, contact the Whistler Virtual Walk-In Clinic. For urgent or emergent care locally, call the Whistler Health Care Centre at 604.932.4911. Call 911 for an emergency and 811 for non-emergency advice. The right care is local care that is connected to local systems that allow safe, in-person care if necessary.

Whistler Visitor Centre & QR Code Information Flatsheet

The Whistler Visitor Centre has reopened with enhanced safety protocols in place. The Visitor Centre will be open from 9am to 5pm Sunday-Thursday, and from 9am to 7pm on Friday and Saturday. Guests can also call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

Visitor Information Flatsheet with QR Codes

New Day-Use Reservation System at Select BC Parks Trailheads

As of July 27th, a new reservation system is in effect for day-use access at select trailheads in Garibaldi Provincial Park (Diamond Head/Elfin Lakes, Rubble Creek/Garibaldi Lake, and Cheakamus trailheads) and Stewamus Chief Provincial Park (Chief Peaks/Backside trailhead). Park users can obtain their free pass starting at 6AM for a same day visiton on the Discover Camping website. Please note that passholders must have their pass ready for review by the Park Operator staff (downloaded on a mobile device or printed) and a pass does not guarantee a parking space.

More information on requirements and usage can be found at bcparks.ca/reserve/day-use. Please ensure that visitors are respectfully and responsibly experiencing BC Parks this summer!

Summer 2020: Adventure Differently

This summer, Whistler is redefining what it means to Adventure Differently during COVID-19, and we want guests to feel invited and secure in returning to Whistler to enjoy the adventure and thrill of our natural environment. For all the ways your guests can experience the resort this summer, including the Doors Open Directory, activity suggestions, sample itineraries, and the four pillars of responsible visitor behaviours, please visit and share whistler.com/summer.

Dining in Whistler: Know Before You Go

While many restaurants, pubs and cafes are now open, capacity will be limited or fully booked on weekends and holidays. We recommend that guests research dining options in advance of arrival, consider dining during non-peak times, make a few dinner reservations or opt for grab-and-go options. Use our dining guide and Doors Open Directory dining page for more information and planning tools.

Stay Bear Smart

Bears are a beloved part of Whistler's environment and culture, and we want to keep them safe. If guests are looking to see bears, please encourage them to sign up for a bear viewing tour, as this ensures safe bear viewing practices (such as keeping a safe distance and not crowding).

Please do your part in keeping our local bear population safe by sharing Bear Smart tips with your guests and friends! Bear Smart Information

Explore & Experience Whistler - Summer Series

Each week, discover new activities and pop-up performances by Sea to Sky musicians throughout Whistler's beautiful parks and trail system, brought to you by the Resort Municipality of Whistler. Explore & Experience Whistler: July 31 — August 2

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