Member Services

Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.

Member Update — Coronavirus

A Member communication was issued on Thursday, January 30 detailing important information and recommended key messaging regarding the outbreak of the Novel Coronavirus in the Chinese city of Wuhan. We anticipate the tourism impacts on Whistler to be minimal, but we do encourage Members to be flexible with any cancellations resulting form the virus and subsequent travel restrictions. We also encourage Members to seek out information related to the Coronavirus from official and credible sources, including Vancouver Coastal Health and the Public Health Agency of Canada.

Coronavirus Update — February 4, 2020