Member Services

Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.

COVID-19 and Health Care Resources for Residents & Guests

COVID-19 Is Not on Vacation

We encourage all front line staff to familiarize yourselves with new COVID-19 guidelines and practices so that you can actively share information with guests on how to safely experience Whistler. This includes encouraging physical distancing in public places such as the Village Stroll and in public parks (keeping 2m from other parties), avoiding gatherings, and adhering to safety protocols put in place by Vancouver Coastal Health within local businesses.

Health Care Resources for Residents & Guests

If you or your guests require non-emergent care while in Whistler, contact the Whistler Virtual Walk-In Clinic. For urgent or emergent care locally, call the Whistler Health Care Centre at 604.932.4911. Call 911 for an emergency and 811 for non-emergency advice. The right care is local care that is connected to local systems that allow safe, in-person care if necessary.

Whistler Visitor Centre & QR Code Information Flatsheet — Updated

Following the recent announcement from provincial health authorities recommending against non-essential travel at this time, the Whistler Visitor Centre is currently closed and will reopen for winter operations on December 7. Whistler.com agents remain available to answer questions via the Ask Whistler mobile chat service.

*Operational hours subject to change based on recommendations from the provincial health authorities.

Visitor Information Flatsheet with QR Codes

Non-Ski Winter Activities & Experiences Flatsheet — NEW

This winter season, Whistler Blackcomb has implemented a new mandatory reservation system to help manage capacity on mountain as part of their COVID-19 safety protocols. While Whistler Blackcomb anticipates they will be able to accommodate everyone for the vast majority of days, there is the possibility that during peak and high demand days, the resort may reach capacity and reservations will not be available.

In that event, Tourism Whistler has prepared a flatsheet to help front line staff engage with these guests and to assist them find alternative winter activities and experiences to enjoy during their time in Whistler. Review the Non-Ski Winter Activities Flatsheet here.

School Holidays Calendar

Tourism Whistler produces the School Holiday calendar based on the information provided by regional Ministries of Education and other government bodies. This schedule is intended to provide dates of when the majority of students are expected to break and will vary between individual school districts, school boards, elementary schools, high schools and post-secondary institutions.

School Holidays Calendar (Canadian & International Markets)

Dining in Whistler: Know Before You Go

While many restaurants, pubs and cafes are now open, capacity will be limited or fully booked on weekends and holidays. We recommend that guests research dining options in advance of arrival, consider dining during non-peak times, make a few dinner reservations or opt for grab-and-go options. Use our dining guide and Doors Open Directory dining page for more information and planning tools.

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