Member Services

Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.

Brandywine Falls Provencial Park — Winter Access

Currently, Brandywine Falls Provincial Park parking lot is gated for the winter season. Please ensure guests wishing to visit Brandywine Falls are aware that this area is drop-off and pick-up only, and parking at the gate or on the Highway 99 shoulder to access Brandywine Falls Park is prohibited due to safety reasons. Cars parked on the Highway 99 shoulder will be towed.