Welcome, Concierge & Front Line Staff

COVID-19 Is Not on Vacation

We encourage all front line staff to familiarize yourselves with new COVID-19 guidelines and practices so that you can actively share information with guests on how to safely experience Whistler. This includes encouraging physical distancing in public places such as the Village Stroll and in public parks (keeping 2m from other parties), encouraging mask use, avoiding gatherings, and adhering to safety protocols put in place by Vancouver Coastal Health within local businesses.

• For more information on COVID-19 and links to resources for Members, please visit: members.whistler.com/covid


• For visitor-facing information on COVID-19 and trip planning tools, please visit and share: whistler.com/covid


• COVID-19 Is Not on Vacation — Printable Flatsheet

Health Care Resources for Residents & Guests

If you or your guests require non-emergent care while in Whistler, contact the Whistler Virtual Walk-In Clinic. For urgent or emergent care locally, call the Whistler Health Care Centre at 604.932.4911. Call 911 for an emergency and 811 for non-emergency advice. The right care is local care that is connected to local systems that allow safe, in-person care if necessary.

The Whistler Visitor Centre is open from 9am to 5pm on weekends only. Alternatively, guests can call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

Visitor Information Flatsheet with QR Codes

Some BC Parks, including Garibaldi Provincial Park, Joffre Lakes Park and the Stawamus Chief Park, require Day-Use passes due to high visitor volumes. Passes are free and can be reserved online beginning at 7 AM, one day in advance of your planned visit.

More information on requirements and usage can be found at bcparks.ca/reserve/day-use. Please ensure that visitors are respectfully and responsibly experiencing BC Parks this summer!

Tourism Whistler produces the School Holiday calendar based on the information provided by regional Ministries of Education and other government bodies. This schedule is intended to provide dates of when the majority of students are expected to break and will vary between individual school districts, school boards, elementary schools, high schools and post-secondary institutions.

School Holidays Calendar (Canadian & International Markets)

While many restaurants, pubs and cafes are now open, capacity will be limited or fully booked on weekends and holidays. We recommend that guests research dining options in advance of arrival, consider dining during non-peak times, make a few dinner reservations or opt for grab-and-go options. Use our dining guide and Doors Open Directory dining page for more information and planning tools.

Bears are a beloved part of Whistler's environment and culture, and we want to keep them safe. If guests are looking to see bears, please encourage them to sign up for a bear viewing tour, as this ensures safe bear viewing practices (such as keeping a safe distance and not crowding).

Please do your part in keeping our local bear population safe by sharing Bear Smart tips with your guests and friends! Bear Smart Information