Welcome, Concierge & Front Line Staff

Good customer service starts with having the right information, and this page is updated frequently to ensure you are up to speed with what is happening around town! It will contain special notices, key dates and helpful resources so that you can better respond to common guest questions and needs. If you are missing something, please see the Planning Resources page or let us know.

Update — November 16, 2021

The BC government has declared a state of emergency as parts of the province have been impacted by heavy rain and flooding and our thoughts are with those communities. Access to Whistler from Vancouver via Sea to Sky Highway 99 has not been affected. Please check DriveBC for current road conditions and follow @DriveBC on Twitter for the latest updates.

COVID-19 and Health Care Resources for Residents & Guests

COVID-19 Is Not on Vacation

We encourage all front line staff to familiarize yourselves with new COVID-19 guidelines and practices so that you can actively share information with guests on how to safely experience Whistler.

Health Care Resources for Residents & Guests

If you or your guests require non-emergent care while in Whistler, contact the Whistler Virtual Walk-In Clinic. For urgent or emergent care locally, call the Whistler Health Care Centre at 604.932.4911. Call 911 for an emergency and 811 for non-emergency advice. The right care is local care that is connected to local systems that allow safe, in-person care if necessary.

Whistler Visitor Centre & QR Code Information Flatsheet

The Whistler Visitor Centre is open from 9am to 5pm daily. Alternatively, guests can call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

Visitor Information Flatsheet with QR Codes

Go Whistler Tours — NEW

Go Whistler Tours is a new self-guided tour app brought to you by Tourism Whistler and the Resort Municipality of Whistler. Our curated tours are designed to guide visitors to unique experiences and locations throughout the resort to help them adventure more deeply in Whistler. Learn more at whistler.com/self-guided-tours.

Download a printable Go Whistler Tours poster here to help spread the word and share with guests

Day-Use Reservation System Returns at Select BC Parks

Some BC Parks, including Garibaldi Provincial Park, Joffre Lakes Park and the Stawamus Chief Park, require Day-Use passes due to high visitor volumes. Passes are free and can be reserved online beginning at 7 AM, one day in advance of your planned visit.

More information on requirements and usage can be found at bcparks.ca/reserve/day-use. Please ensure that visitors are respectfully and responsibly experiencing BC Parks this summer!

School Holidays Calendar — Updated!

Tourism Whistler produces the School Holiday calendar based on the information provided by regional Ministries of Education and other government bodies. This schedule is intended to provide dates of when the majority of students are expected to break and will vary between individual school districts, school boards, elementary schools, high schools and post-secondary institutions.

School Holidays Calendar (Canadian & International Markets)

Dining in Whistler: Know Before You Go

While many restaurants, pubs and cafes are now open, capacity will be limited or fully booked on weekends and holidays. We recommend that guests research dining options in advance of arrival, consider dining during non-peak times, make a few dinner reservations or opt for grab-and-go options. Use our dining guide and Doors Open Directory dining page for more information and planning tools.

Stay Bear Smart

Bears are a beloved part of Whistler's environment and culture, and we want to keep them safe. If guests are looking to see bears, please encourage them to sign up for a bear viewing tour, as this ensures safe bear viewing practices (such as keeping a safe distance and not crowding).

Please do your part in keeping our local bear population safe by sharing Bear Smart tips with your guests and friends! Bear Smart Information