COVID-19 Information & Resources for Members

Tourism Whistler is continuing to monitor the COVID-19 (coronavirus) situation closely. We are staying in close contact with our resort and industry partners, and we are committed to keeping our membership informed as the situation evolves.

April 23, 2021 Update:

The Government of British Columbia has implemented a new order restricting recreational and leisure travel in British Columbia until May 25, 2021. Learn more about the current travel advisory in British Columbia.

Tourism Whistler is advising visitors that now is not the time to travel to Whistler for recreational purposes.

Only essential travel will be welcome in Whistler and our neighbouring communities of Squamish and Pemberton until the non-essential travel advisory is lifted. This includes both day trips and overnight trips to the Sea to Sky region. Read more.


COVID-19 Vaccinations In Whistler — Updated

Residents residing or working in Whistler who are 18 years of age and older (born in and 2003 or earlier), and who were unable to attend the previous Whistler community vaccination clinic because they were in self-isolation due to a possible COVID-19 exposure will be able to book a vaccination appointment for April 28, 2021 at the Whistler Conference Centre. This clinic is by appointment only. More information is available on the Vancouver Coastal Health website.

Book an appointment at www.vchcovid19vaccine.com.

Vancouver Coastal Health continues to work with the Province of BC to implement the COVID-19 Immunization Plan. Eligible adults are invited to book COVID-19 vaccine appointments by age group. More information about how and when to book an appointment for a COVID-19 vaccination is available on the VCH website.

REMINDER: Receiving the first dose of a COVID-19 vaccine will help you develop roughly 90% immunity, but this immunity takes 2-3 weeks to develop. You can still spread the virus after you have been vaccinated. Everyone in Whistler, immunized or not, should continue to follow all provincial health orders and guidance to minimize the spread of COVID-19 in our community. Employers are encouraged to print out this poster and put it up in their staff rooms and back of house message boards to help remind all Whistler employees of this important message.

COVID-19 Guidance and Best Practice Protocols for Businesses

COVID-19 Guidance and Best Practice Protocols for Businesses

It is critical that all Whistler businesses take a proactive approach to ensuring all required COVID-19 safety protocols are in place to manage risk – both for the community and visitors alike.

The Provincial Health Officer has ordered specific practices to be implemented and these orders must be followed. Guidance has also been provided for specific industry sectors. It is important to note that the Provincial Health Officer has ordered that all employers must post a copy of their COVID-19 Safety Plan on their website (if you have a website) and at the workplace so that it is readily available for review by workers and members of the public.

It is critical all Whistler businesses keep their COVID-19 safety plans up to date and strictly enforced. Resources are available through WorkSafeBC and go2HR to assist in keeping your workplace safe and your plans up to date. Visit the Whistler Chamber of Commerce’s website for more details.

Additional information and more resources for Whistler businesses are available on the Resort Municipality of Whistler’s website at whistler.ca/SafeRestart.

Recommended Key Messaging — Updated

At this time, Tourism Whistler recommends the following key messaging:

  • The provincial government has announced a new order to restrict leisure and recreational travel in BC. The order will be in place until May 25, 2021.

  • You can learn more about the current travel advisory in British Columbia here: www2.gov.bc.ca/gov/content/covid-19/travel/current

  • While the order officially restricts non-essential travel between health authority regions, the BC Government has called upon the tourism sector across the province to take firmer action by limiting travel from visitors outside of our local area.

  • Whistler has defined our local area as the Sea to Sky region – Squamish, Whistler and Pemberton. Learn more here: www.whistler.ca/media/news/essential-travel-only-sea-sky-communities-until-may-25

  • Whistler is therefore advising visitors that now is not the time travel to Whistler for recreational purposes. This includes both day trips and overnight trips.

  • We are hopeful the stricter measures currently in place will be successful in stopping the spread of COVID-19 in BC so that recreational travel can resume in British Columbia again for this summer.

  • We look forward to inviting visitors back to our community then.

  • For now, we are staying local, following COVID-19 health protocols, and exploring with care to keep everyone safe.

  • Keep dreaming and planning for tomorrow.

  • Information and resources for travellers is available at whistler.com/covid.

  • View the current COVID-19 restrictions in British Columbia on the Government of British Columbia’s website.

View additional recommended key messaging from Destination BC here.

Member Check-In Meetings — Monthly

This monthly Member meeting provides a forum for Tourism Whistler’s commercial members to discuss the impacts of COVID-19 in Whistler, including resort performance forecasts, research insights, and Tourism Whistler’s response and recovery efforts. — RSVP here.

View presentations from past Member Check-In Meetings here.

Additional Resources for Members

Business Resources & Programs

Printable Resources & Signage

Tourism Whistler, the Resort Municipality of Whistler, Vancouver Coastal Health and the BC Centre for Disease Control offer a number of helpful printable and shareable resources online.

  • Resort Municipality of Whistler physical distancing floor decals, posters and other printable resources can be found here under the Business Toolkit section.

  • Vancouver Coastal Health posters, handouts and other shareable resources available for use can be found here.

  • BC Centre for Disease Control posters, guides, factsheets, FAQs and infographicscan be found here.

  • Whistler Visitor Information flatsheet for businesses to display featuring QR codes for the Whistler Doors Open Directory, Ask Whistler mobile chat and maps of Whistler can be found here

  • In Whistler We Wear Masks posters can be found here.

COVID-19 Workplace Screening

Tourism Whistler is offering its members a digital solution to Worksafe BC’s requirement for daily workplace screenings. The digital solution includes a link and QR code (for posting at your workplace) which directs employees to a COVID-19 screening questionnaire, and regular reports to keep track of all completed screenings.

How it works:

  • Upon completion of the screening questionnaire employees will receive either:
    • A green (✓) with a notice they are cleared to enter the workplace.
    • A red (x) and a message they are not cleared to enter the workplace and to connect with their manager or supervisor.
  • You will receive an automatic notification for any unsuccessful screenings.
  • You will receive daily or weekly (your choice) reports of all completed screenings.

If you would like to have access to this tool, please complete this form: Workplace Screening Tool Signup

Government Response

National

For an overview on the national response to COVID-19, including travel advisories and Canada’s COVID-19 Economic Response Plan, visit Coronavirus Disease (COVID-19): Canada’s Response.

Provincial

For an overview of the provincial response to COVID-19 including measures that have been put in place to mitigate the spread of the virus, and support available for British Columbians, visit the BC government’s COVID-19 Provincial Support and Information page.

Local

For more information on Whistler’s community response to COVID-19, please visit the Resort Municipality of Whistler’s website

COVID-19 Response in Whistler

Since the start of the COVID-19 pandemic, the Resort Municipality of Whistler, Tourism Whistler, Whistler Blackcomb and the Whistler Chamber of Commerce have worked collaboratively to manage efforts and communications related to COVID-19 response and recovery in Whistler. A full report outlining the community’s coordinated response to date is now available here.

Information & Updates

Guest Information & Visitor Servicing

Tourism Whistler has created a guest-facing Know Before You Go: COVID-19 Information and Resources for Travellers page on whistler.com with local, provincial and federal updates. View the page at whistler.com/covid and please feel free to share this link through your channels.

We have also developed the Whistler Doors Open Directory to provide local residents and visitors with information about Tourism Whistler member businesses, including operational status, COVID-19 safety protocols and featured recovery promotions. Members can update their business information by completing the COVID-19 Member Information Form. If your operations or promotions change, you can resubmit the form at any time. Note: there is no need to put your hours of operation in the form as we pull those from Google My Business – please ensure your Google My Business listing is up to date. Members are also encouraged to keep their Trip Advisor business listings up to date.

The Whistler Visitor Centre remains closed due to the non-essential travel advisory in British Columbia. Whistler.com agents remain available to answer questions via the Ask Whistler mobile chat service.

The Front Line page on the member website has additional tools and resources for front line staff and conceriges who regularly interact with visitors.

Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional. Anyone in Whistler requiring non-emergent care can contact the Whistler Virtual Walk-In Clinic or call the Whistler Health Care Centre at 604.932.4911.

Whistler Blackcomb

Whistler Blackcomb is now closed for the 2020/21 winter season. Details about Whistler Blackcomb’s summer operations will be announced soon.

BC Parks

Please encourage visitors to consult the BC Parks website for information regarding provincial parks in the Whistler area, including COVID-19 updates and operational statuses. Help promote responsible recreation in our BC Parks using the BC Parks Responsible Recreation Messages Guide.

Tourism Whistler’s Marketing Efforts in Response to COVID-19

Tourism Whistler has been and continues to act in accordance with Public Health officials, and will not stimulate travel to Whistler while the non-essential travel restrictions remain in place. We are hopeful these restrictions will ease in the near future and we are preparing campaigns to support tourism when appropriate. For detailed information regarding Tourism Whistler’s seasonal marketing campaigns throughout the pandemic, please review our Campaign Toolkits here.

We will continue to share inspirational Whistler content through our owned channels (social media, email, blogs, etc.). We encourage all Members to tag your social media posts with #OnlyinWhistler and #AdventureDifferently so that we can share your images and stories through our channels. Email your content ideas to content@tourismwhistler.com.

Research Insights

Throughout the pandemic, the Tourism Whistler Research department has been focused on monitoring resort performance, industry trends and best practices, as well as forecasting and scenario planning to help with business recovery planning.

Additionally, the Research department has been conducting a series of studies with our Research Panel to monitor COVID-19 Sentiment and Travel Intentions. View the results of these studies, and insights that can be leveraged for business recovery planning, here.

View more reports and submit a data request by visiting the Research section of the member site.

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