COVID-19 Information & Resources for Members

Tourism Whistler is continuing to monitor the COVID-19 situation closely. We are staying in close contact with our resort and industry partners, and we are committed to keeping our membership informed as the situation evolves.

Travel Updates

Fully vaccinated US and international travellers are welcome to visit Canada. Beginning April 1, fully vaccinated travellers will no longer need to provide a pre-entry COVID-19 test result to enter Canada by air, land or water. Visit the Government of Canada’s website for full details on Canada’s entry requirements.

British Columbia has lifted its public health mask mandate and Proof of Vaccination program. Learn more.


COVID-19 Vaccination Information

Vancouver Coastal Health continues to work with the Province of BC to implement the COVID-19 Immunization Plan.

Ensure you are registered in the provincial Get Vaccinated system to recieve your Booster invitation, which will help you maintain protection against COVID-19.

For more information on the COVID-19 immunization program and to find details on vaccination clinics in the Sea to Sky region, visit vch.ca/vaccine.

COVID-19 Guidance for Businesses

Update on COVID-19 Testing Protocols in Whistler (current as of January 27, 2022)

Important updates from Whistler’s local healthcare service providers and the Sea to Sky Division of Family Practice for employers to consider:

  • If a vaccinated employee is experiencing COVID-19 symptoms or any signs of illness, they should stay home from work and isolate until their symptoms are gone or at least five (5) days from the onset of symptoms. There is no need to get a rapid or PCR test to confirm if they are positive, nor is a negative test needed to return to work, following isolation protocols. Unvaccinated employees experiencing COVID-19 symptoms or any signs of illness should seek out testing, and will likely be referred for a PCR rather than a rapid test.
  • Employers are asked to direct any concerned employees, regardless of symptoms or previous infection with COVID-19, to the ThriveBC assessment tool. This will ensure individuals are screened for possible testing using the most current available criteria. The BC Centre for Disease Control (BCCDC) website is the best place for anyone residing in BC to seek out more information about COVID-19 resources. Please do not direct employees to simply seek out testing at local testing sites, as it’s quite possible they will not qualify to be tested.
  • Employees should be advised that if they suffer from significant medical conditions then they should actively seek out testing. Because employees may not have disclosed their full health status to their employer, use language which states that those who are otherwise generally in good health need not seek out testing at this time. Those with underlying serious medical conditions should consult their medical team, and follow the guidelines laid out on the BCCDC website.
  • For those eligible employers that wish to implement in-house testing for asymptomatic employees, you can access rapid test kits and programs through Safe Screen B.C. or can directly purchase one of the ten approved Health Canada self test kits.
  • For employers with employees isolating due to COVID-19 symptoms, let staff know they can reach out to the Whistler Community Services Society for additional support services, including isolation guidelines/assistance and food bank services.

Tourism Restart Step 3 Toolkit - Version 2

Version 2 of the Tourism Sector Step 3 Toolkit summarizes current COVID-19 guidelines, and provides links to more information on topics like dealing with customers without proof of vaccination, and recruiting and training staff. This toolkit will be updated as we move through the remaining steps of the BC Restart Plan. Version 1 of the Toolkit remains available here.

Communicable Disease Prevention Plans

Communicable disease prevention focuses on basic risk reduction principles to reduce the risk of transmission of COVID-19 and other communicable diseases, such as norovirus and seasonal influenza.

Guidelines provided by WorkSafeBC are available to help businesses develop communicable disease prevention plans. Communicable disease plans do not need to be written, posted or approved by WorkSafeBC.

View the communicable disease prevention guidance from WorkSafeBC here.

Remember that the provincial health and safety guidelines can be viewed as the minimum requirements to be met. You know your operation, customers, community, and your staff members better than anyone. If extra steps are required to help people feel safe, take them.

BSAFE - Online Health & Safety Training Program

BC Safety Assured For Everyone (BSAFE) is a new and free online health and safety training program offered in partnership with the provincial government and go2HR. The program is designed to ensure foundational health and safety knowledge in BC’s tourism and hospitality businesses in order to keep everyone safe as we move through the COVID-19 pandemic. Both employers and employees are encouraged to register for the online program. Learn more about BSAFE here.

Member Bulletins & Updates

Dedicated COVID-19 Member Bulletins from Tourism Whistler are archived below. We encourage all Members to sign up for our regularly scheduled Member Newsletters here to stay informed on the latest information and updates.

Recommended Key Messaging

At this time, Tourism Whistler recommends the following key messaging:

  • Whistler is open and visitors are welcome!

  • Recreational travel is permitted to and within British Columbia. There are no quarantine or COVID-19 testing requirements for domestic travellers visiting British Columbia.

  • Fully vaccinated US and international travellers are welcome to visit Canada. Effective April 1, fully vaccinated travellers are no longer required to provide a pre-entry COVID-19 test result to enter Canada by air, land or water. Visit the Government of Canada’s website for full details on Canada’s entry requirements.

  • Effective March 11, face coverings are no longer required for indoor public settings in BC. While no longer a mandatory public health order, some individual businesses and organizations may continue to require masks on their premises and these policies must be respected by residents and guests. Important to note: masks are still required for all federally regulated travel in Canada, such as air travel.

  • Effective April 8, proof of vaccination is no longer required to access non-essential events, services and businesses in BC. While proof of vaccination is no longer a mandatory public health order, some individual businesses and organizations may continue to require proof of vaccination on their premises and these policies must be respected by residents and guests. Travellers should know proof of vaccination will continue to be required for all federally regulated travel in Canada, such as air travel.

  • Learn more about BC’s province-wide COVID-19 restrictions on the Government of British Columbia’s website.

  • Health and safety remain top of mind for Whistler. Visit the Whistler Doors Open Directory to learn how local businesses are upholding the highest of standards in health and safety for all.

  • Please be patient. Businesses across the hospitality sector are struggling with ongoing labour challenges due to the COVID-19 pandemic. These labour challenges are resulting in some businesses needing to modify their available services and hours of operation. We ask all visitors to Whistler to be understanding and respectful of the current situation, and we thank you for being kind to employees who are working extremely hard in these challenging conditions.

  • Visitors are strongly encouraged to do their research ahead of time, to arrive with a plan, and to make restaurant and activity reservations in advance. When in-resort, visit whistler.com/maps for up-to-date information on local businesses, including hours of operation and periodic closures.

  • Know Before You Go: Information and resources for travellers is available at whistler.com/covid.

Destination BC has created additional messaging guidance for tourism businesses. View Destination BC’s Messaging Toolkits here.

Member Check-In Meetings

In 2022, Tourism Whistler is transitioning away from its montly member updates and to seasonal Member Check-In Meetings. Learn more and RSVP to upcoming member meetings here.

View presentations from past Member Check-In Meetings here.

Additional Resources for Members

Business Resources & Programs

Quarantine Resources for Travellers

With a number of travellers requiring pre-departure testing before returning home after their time in Whistler, some guests may encounter situations where tests have returned positive and they are now required to quarantine. Tourism Whistler has compiled a list of resources, including medical and grocery delivery services, for Members to use in assisting guests that are required to isolate in-resort. Access the Quarantine Resources for Whistler Guests here.

Printable Resources & Signage

  • Vancouver Coastal Health posters, handouts and other shareable resources available for use can be found here.

  • BC Centre for Disease Control posters, guides, factsheets, FAQs and infographics can be found here.

Government Response

National

For an overview on the national response to COVID-19, including travel advisories and Canada’s COVID-19 Economic Response Plan, visit Coronavirus Disease (COVID-19): Canada’s Response.

Provincial

For an overview of the provincial response to COVID-19 including measures that have been put in place to mitigate the spread of the virus, and support available for British Columbians, visit the BC government’s COVID-19 Provincial Support and Information page.

Local

For more information on Whistler’s community response to COVID-19, please visit the Resort Municipality of Whistler’s website

Information & Updates

Guest Information & Visitor Servicing

Tourism Whistler has created a guest-facing Know Before You Go: COVID-19 Information and Resources for Travellers page on whistler.com with local, provincial and federal updates. View the page at whistler.com/covid and please share this link through your channels to help visitors plan and prepare for their trip.

The Whistler Visitor Centre is open from 9am to 5pm daily. Alternatively, guests can call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

The Front Line page on the member website has additional tools and resources for front line staff and conceriges who regularly interact with visitors.

Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional. Anyone in Whistler requiring non-emergent care can contact the Whistler Virtual Walk-In Clinic or call the Whistler Health Care Centre at 604.932.4911.

COVID-19 Testing for Travellers

There are a number of accredited COVID-19 testing sites now available locally in Whistler for travellers with access to both PCR and Rapid Antigen travel tests. Full COVID-19 testing details including pricing can be found on the COVID-19 Information and Resources Hub for travellers on whistler.com/covid.

Additionally, COVID-19 testing programs are also available at the Vancouver International Airport and there is also a list of private COVID-19 testing facilities for travellers available on the BC Centre for Disease Control website.

Whistler Blackcomb

Whistler Blackcomb is open for spring skiing and riding on Blackcomb Mountain until May 23 with access via the Blackcomb Gondola and Excalibur Gondola. Spring sightseeing is accessible via the Blackcomb Gondola until May 23. The PEAK 2 PEAK Gondola and the Whistler Village Gondola are now closed and will reopen for the summer season on May 21. Please see Whistler Blackcomb’s Hours of Operation for full details. Reservations are no longer required to access on-mountain restaurants. Additional details about Whistler Blackcomb’s winter operating plan can be found here.

Tourism Whistler’s Marketing Efforts in Response to COVID-19

Tourism Whistler continues to act in accordance with public health guidance regarding travel.

For detailed information regarding Tourism Whistler’s seasonal marketing campaigns, please review our Campaign Toolkits.

We encourage all Members to tag your social media posts with #OnlyinWhistler and #AdventureDifferently so that we can share your images and stories through our channels.

Got a story to tell? Please email your content ideas to content@tourismwhistler.com.

Research Insights

Throughout the pandemic, the Tourism Whistler Research department has been focused on monitoring resort performance, industry trends and best practices, as well as forecasting and scenario planning to help with business recovery planning.

Additionally, the Research department has been conducting a series of studies with our Research Panel to monitor COVID-19 Sentiment and Travel Intentions. View the results of these studies, and insights that can be leveraged for business recovery planning, here.

View more reports and submit a data request by visiting the Research section of the member site.