COVID-19 Information & Resources for Members

Tourism Whistler is continuing to monitor the COVID-19 (coronavirus) situation closely. We are staying in close contact with our resort and industry partners, and we are committed to keeping our membership informed as the situation evolves.

Travel Advisory - July 19, 2021

Whistler is open and we are excited to welcome visitors to the resort!

BC is in Step 3 of the Restart Plan. During Step 3, travellers from across Canada are invited to visit British Columbia.

The Canada-US border will reopen to fully vaccinated US travellers on August 9, 2021 and intends to re-open to fully vaccinated travellers from other international countries on September 7, 2021. Learn more on the Government of Canada’s website.

Know Before You Go: View the details of BC’s Restart Plan and the current travel guidance in British Columbia.


COVID-19 Vaccinations In Whistler

Vancouver Coastal Health continues to work with the Province of BC to implement the COVID-19 Immunization Plan. BC is accelerating second dose appointments for all eligible people because of increased vaccine supply.

Get your Second Vaccine Dose

Approximately 8 weeks after your first dose, you will get an invitation by text, email or phone call to book your second dose appointment. You must be registered with the Get Vaccinated provincial registration system to get an invitation.

Clinics are once again being held at the Whistler Conference Centre and you must have an appointment booked before you arrive.

For more information on the COVID-19 immunization program, visit vch.ca/vaccine.

COVID-19 Guidance for Businesses — Updated

Tourism Restart Step 3 Toolkit

This toolkit is designed as a guide for BC tourism businesses during Step 3 of the Restart Plan. It summarizes current guidelines, provides links to more information on topics like the transition from COVID-19 Safety Plans to communicable disease prevention, and shares what the province and the hospitality and tourism sector are doing together to restart the visitor economy. It also includes links to help with one of the major challenges that operators are facing across the province – recruiting and training the staff required.

Communicable Disease Prevention Plans

During Step 3 of BC’s Restart Plan, businesses will gradually transition away from their COVID-19 Safety Plans to new communicable disease prevention plans.

Communicable disease prevention focuses on basic risk reduction principles to reduce the risk of transmission of COVID-19 and other communicable diseases, such as norovirus and seasonal influenza.

New guidelines provided by WorkSafeBC will help businesses develop updated communicable disease prevention plans. Communicable disease plans do not need to be written, posted or approved by WorkSafeBC.

View the communicable disease prevention guidance from WorkSafeBC here.

Remember that the provincial health and safety guidelines can be viewed as the minimum requirements to be met. You know your operation, customers, community, and your staff members better than anyone. If extra steps are required to help people feel safe, take them.

View the statement from Provincial Health Officer, Dr. Bonnie Henry, to employers on transitioning from COVID-19 Safety Plans to communicable disease prevention here.

BSAFE - Online Health & Safety Training Program

BC Safety Assured For Everyone (BSAFE) is a new and free online health and safety training program offered in partnership with the provincial government and go2HR. The program is designed to ensure foundational health and safety knowledge in BC’s tourism and hospitality businesses in order to keep everyone safe as we move through the COVID-19 pandemic. Both employers and employees are encouraged to register for the online program. Learn more about BSAFE here.

Recommended Key Messaging — Updated

At this time, Tourism Whistler recommends the following key messaging:

  • Whistler is open and we are thrilled to finally be able to welcome guests back to the resort!

  • The Government of Canada has announced that the Canada-US border will re-open to fully vaccinated US travellers on August 9, 2021 and intends to re-open to fully vaccinated travellers from other international countries on September 7, 2021.

  • Everything US and international travellers need to know about entering Canada is available on the Government of Canada’s website.

  • BC remains in Step 3 of the Restart Plan. During Step 3, travellers from across Canada are invited to visit BC.

  • Health and safety remain top of mind for Whistler. Visit the Whistler Doors Open Directory to learn how local businesses are upholding the highest of standards in health and safety for all. During Step 3 of the BC Restart Plan, businesses in British Columbia will be transitioning away from their COVID-19 Safety Plans to new health and safety practices. Thank you for your patience as we strive to keep this information as up to date as possible.

  • In BC, wearing a mask is recommended in indoor public spaces for all people 12 and older who are not yet fully vaccinated. You are considered fully vaccinated 14 days after your second dose of a COVID-19 vaccine.

  • Travel Tips: Visit midweek when the resort is quieter and to get the best deals. Please be patient and kind to staff as Whistler businesses work to increase their capacity to pre-pandemic service levels. For the best experience, arrive with a plan and make restaurant and activity reservations in advance.

  • Know Before You Go: Information and resources for travellers is available at whistler.com/covid.

View additional recommended key messaging from Destination BC here. DBC’s Step 3 Messaging Guidance document includes marketing messaging, responsible travel infographics, and a comprehensive FAQ.

Member Check-In Meetings

Our next Member Check-In meeting will be in September 2021. In the meantime, Tourism Whistler will continue to provide Members with updates and share information and resources through our Member Newsletter. Those who have not yet subscribed to our newsletter can do so here.

View presentations from past Member Check-In Meetings here.

Additional Resources for Members

Business Resources & Programs

Printable Resources & Signage

Tourism Whistler, Vancouver Coastal Health and the BC Centre for Disease Control offer a number of helpful printable and shareable resources online.

  • Vancouver Coastal Health posters, handouts and other shareable resources available for use can be found here.

  • BC Centre for Disease Control posters, guides, factsheets, FAQs and infographics can be found here.

  • Whistler Visitor Information flatsheet for businesses to display featuring QR codes for the Whistler Doors Open Directory, Ask Whistler mobile chat and maps of Whistler can be found here

Government Response

National

For an overview on the national response to COVID-19, including travel advisories and Canada’s COVID-19 Economic Response Plan, visit Coronavirus Disease (COVID-19): Canada’s Response.

Provincial

For an overview of the provincial response to COVID-19 including measures that have been put in place to mitigate the spread of the virus, and support available for British Columbians, visit the BC government’s COVID-19 Provincial Support and Information page.

Local

For more information on Whistler’s community response to COVID-19, please visit the Resort Municipality of Whistler’s website

COVID-19 Response in Whistler

Since the start of the COVID-19 pandemic, the Resort Municipality of Whistler, Tourism Whistler, Whistler Blackcomb and the Whistler Chamber of Commerce have worked collaboratively to manage efforts and communications related to COVID-19 response and recovery in Whistler. A full report outlining the community’s coordinated response is available here.

Information & Updates

Guest Information & Visitor Servicing

Tourism Whistler has created a guest-facing Know Before You Go: COVID-19 Information and Resources for Travellers page on whistler.com with local, provincial and federal updates. View the page at whistler.com/covid and please share this link through your channels to help visitors plan and prepare for their trip.

The Whistler Visitor Centre is open from 9am to 5pm daily. Alternatively, guests can call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

The Front Line page on the member website has additional tools and resources for front line staff and conceriges who regularly interact with visitors.

Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional. Anyone in Whistler requiring non-emergent care can contact the Whistler Virtual Walk-In Clinic or call the Whistler Health Care Centre at 604.932.4911.

Whistler Doors Open Directory

Please keep your Doors Open Directory listing up to date. This will be important as all business transition away from their COVID-19 Safety Plans to new communicable disease prevention plans in Step 3. We know that health and safety protocols will continue to be important to visitors as travel resumes so we anticipate the Doors Open Directory to remain an important resource for travellers during the coming months.

Members can update their business information by completing the COVID-19 Member Information Form. If your operations or promotions change, you can resubmit the form at any time. Note: Please ensure both your Google My Business and Trip Advisor listings also remain up to date.

Whistler Blackcomb

Whistler Blackcomb is open for summer operations, including sightseeing on the PEAK 2 PEAK Gondola and the Whistler Mountain Bike Park. Reservations are not required to access the mountains this summer, and effective July 1 guests are no longer required to wear face coverings when visiting Whistler Blakccomb. See their Commitment to Safety for Sightseeing and the Bike Park for more information.

BC Parks

Please encourage visitors to consult the BC Parks website for information regarding provincial parks in the Whistler area. Some BC Parks, including Garibaldi Provincial Park, Joffre Lakes Park and the Stawamus Chief Park, require Day-Use passes due to high visitor volumes. Passes are free and can be reserved online beginning at 7 AM, one day in advance of your planned visit. Help promote responsible recreation in our BC Parks using the BC Parks Responsible Recreation Messages Guide.

Tourism Whistler’s Marketing Efforts in Response to COVID-19

Tourism Whistler continues to act in accordance with public health guidance regarding travel. When British Columbia entered Step 1 of the province’s Restart Plan on May 25, Tourism Whistler launched its Adventure Deeper summer marketing campaign in the Lower Mainland and expanded it province-wide when BC transitioned into Step 2. Tourism Whistler has now expanded its marketing efforts into Alberta and Ontario since BC transitioned into Step 3 of the ReStart Plan and Canada-wide recreational travel has now resumed.

For detailed information regarding Tourism Whistler’s seasonal marketing campaigns, please review our Campaign Toolkits here.

We encourage all Members to tag your social media posts with #OnlyinWhistler and #AdventureDifferently so that we can share your images and stories through our channels. Email your content ideas to content@tourismwhistler.com.

Research Insights

Throughout the pandemic, the Tourism Whistler Research department has been focused on monitoring resort performance, industry trends and best practices, as well as forecasting and scenario planning to help with business recovery planning.

Additionally, the Research department has been conducting a series of studies with our Research Panel to monitor COVID-19 Sentiment and Travel Intentions. View the results of these studies, and insights that can be leveraged for business recovery planning, here.

View more reports and submit a data request by visiting the Research section of the member site.

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