COVID-19 Information & Resources for Members

Tourism Whistler is continuing to monitor the COVID-19 (coronavirus) situation closely. We are staying in close contact with our resort and industry partners, and we are committed to keeping our membership informed as the situation evolves.

Travel Updates

British Columbia is in Step 3 of its provincial Restart Plan and visitors are welcome in Whistler.

Fully vaccinated US and international travellers are now welcome to visit Canada. View full entry requirements on the Government of Canada’s website.

Effective September 13, 2021, people aged 12+ must show proof of vaccination to access cerain events, services and businesses in BC. Learn more.


Proof of Vaccination Information for Businesses — New

Beginning September 13, people aged 12+ will need to show proof of vaccination to get into certain events and businesses in BC. The Government of British Columbia has created an information hub with a number of resources to assist those businesses who need to start verifying proof of vaccination.

BC Vaccine Card Verifier App — Businesses have the option to confirm proof of BC vaccination visually or using the free BC Vaccine Card Verifier app (available for free on the App Store and Google Play).

Vaccine Card Transition Period Until September 26 — To give everyone in BC time to get their official BC Vaccine Card, until September 26 people can show other forms of proof of vaccination. A downloadable PDF detailing proofs of all the official immunization record samples in BC is available here.

Verifying Out-Of-Province Proof of Vaccination — As a tourism destination, businesses in Whistler will have to verify proof of vaccination from visitors from other provinces. A printable document that includes examples of Canadian immunization records is available here.

International visitors must show the proof of vaccination they used to enter Canada (i.e. what they loaded into the ArriveCAN app) and their passport.

COVID-19 Vaccination Information

Vancouver Coastal Health continues to work with the Province of BC to implement the COVID-19 Immunization Plan.

Drop-in appointments are available at all vaccination clinics.

Drop-ins are now welcome at all VCH clinics on a first-come, first-served basis, depending on your eligibility and vaccine availability. People 12+ are eligible to be vaccinated and you are eligible for a second dose at 28 days after your first dose.

While registration and booking using the provincial Get Vaccinated system is still encouraged, clinics will now allow eligible people to drop-in and receive a vaccine without a scheduled appointment.

For more information on the COVID-19 immunization program and to find details on vaccination clinics in the Sea to Sky region, visit vch.ca/vaccine.

COVID-19 Guidance for Businesses

Tourism Restart Step 3 Toolkit - Version 2

Version 2 of the Tourism Sector Step 3 Toolkit summarizes current COVID-19 guidelines, and provides links to more information on topics like dealing with customers without proof of vaccination, and recruiting and training staff. This toolkit will be updated as we move through the remaining steps of the BC Restart Plan. Version 1 of the Toolkit remains available here.

Communicable Disease Prevention Plans

During Step 3 of BC’s Restart Plan, businesses will gradually transition away from their COVID-19 Safety Plans to new communicable disease prevention plans.

Communicable disease prevention focuses on basic risk reduction principles to reduce the risk of transmission of COVID-19 and other communicable diseases, such as norovirus and seasonal influenza.

New guidelines provided by WorkSafeBC will help businesses develop updated communicable disease prevention plans. Communicable disease plans do not need to be written, posted or approved by WorkSafeBC.

View the communicable disease prevention guidance from WorkSafeBC here.

Remember that the provincial health and safety guidelines can be viewed as the minimum requirements to be met. You know your operation, customers, community, and your staff members better than anyone. If extra steps are required to help people feel safe, take them.

View the statement from Provincial Health Officer, Dr. Bonnie Henry, to employers on transitioning from COVID-19 Safety Plans to communicable disease prevention here.

BSAFE - Online Health & Safety Training Program

BC Safety Assured For Everyone (BSAFE) is a new and free online health and safety training program offered in partnership with the provincial government and go2HR. The program is designed to ensure foundational health and safety knowledge in BC’s tourism and hospitality businesses in order to keep everyone safe as we move through the COVID-19 pandemic. Both employers and employees are encouraged to register for the online program. Learn more about BSAFE here.

Member Bulletins & Updates

Dedicated COVID-19 Member Bulletins from Tourism Whistler are archived below. We encourage all Members to sign up for our regularly scheduled Member Newsletters here to stay informed on the latest information and updates.

Recommended Key Messaging

At this time, Tourism Whistler recommends the following key messaging:

  • Whistler is open and visitors are welcome!

  • British Columbia is in Step 3 of its provincial Restart Plan and recreational travel is permitted to and within the province.

  • Effective September 13, people aged 12+ must show proof of vaccination to access certain events, services and businesses in BC. This mandatory requirement applies to all residents of BC, as well as travellers visiting from outside of BC. Full details are available on the Government of British Columbia’s website.

  • Fully vaccinated US and international travellers are now welcome to visit Canada. View full entry requirements on the Government of Canada’s website.

  • Health and safety remain top of mind for Whistler. Visit the Whistler Doors Open Directory to learn how local businesses are upholding the highest of standards in health and safety for all.

  • Please be patient. Businesses across the hospitality sector are working to recover from the COVID-19 pandemic. Many businesses are short-staffed, which may have an impact on available services and hours of operation. Thank you for being kind to employees who are working hard to deliver a positive guest experience.

  • Arrive with a plan and make restaurant and activity reservations in advance. When in-resort, visit whistler.com/maps for up-to-date information on local businesses, including hours of operation and periodic closures.

  • Know Before You Go: Information and resources for travellers is available at whistler.com/covid.

Destination BC has created additional messaging guidance for tourism businesses. View Destination BC’s Messaging Toolkits here.

Member Check-In Meetings

This Member meeting provides a forum for Tourism Whistler’s commercial members to discuss the impacts of COVID-19 in Whistler, including resort performance forecasts, research insights, and Tourism Whistler’s response and recovery efforts. — RSVP here.

View presentations from past Member Check-In Meetings here.

Additional Resources for Members — Updated

Business Resources & Programs

Printable Resources & Signage

  • Vancouver Coastal Health posters, handouts and other shareable resources available for use can be found here.

  • BC Centre for Disease Control posters, guides, factsheets, FAQs and infographics can be found here.

NEW: Resources for International Travellers

  • The Public Health Agency of Canada has developed a one-page infographic outlining the requirements for all travellers entering Canada by land or air.

  • The Government of Canada has created a helpful Factsheet to help travellers understand the mandatory requirements for entering Canada.

Government Response

National

For an overview on the national response to COVID-19, including travel advisories and Canada’s COVID-19 Economic Response Plan, visit Coronavirus Disease (COVID-19): Canada’s Response.

Provincial

For an overview of the provincial response to COVID-19 including measures that have been put in place to mitigate the spread of the virus, and support available for British Columbians, visit the BC government’s COVID-19 Provincial Support and Information page.

Local

For more information on Whistler’s community response to COVID-19, please visit the Resort Municipality of Whistler’s website

COVID-19 Response in Whistler

Since the start of the COVID-19 pandemic, the Resort Municipality of Whistler, Tourism Whistler, Whistler Blackcomb and the Whistler Chamber of Commerce have worked collaboratively to manage efforts and communications related to COVID-19 response and recovery in Whistler. A full report outlining the community’s coordinated response is available here.

Information & Updates

Guest Information & Visitor Servicing

Tourism Whistler has created a guest-facing Know Before You Go: COVID-19 Information and Resources for Travellers page on whistler.com with local, provincial and federal updates. View the page at whistler.com/covid and please share this link through your channels to help visitors plan and prepare for their trip.

The Whistler Visitor Centre is open from 9am to 5pm daily. Alternatively, guests can call 1.800.944.7853 or use the Ask Whistler mobile chat service to speak with a Whistler.com agent who can answer questions and provide resort information.

The Front Line page on the member website has additional tools and resources for front line staff and conceriges who regularly interact with visitors.

Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional. Anyone in Whistler requiring non-emergent care can contact the Whistler Virtual Walk-In Clinic or call the Whistler Health Care Centre at 604.932.4911.

COVID-19 Testing for Travellers

At this time, Whistler does not have a public COVID-19 testing facility in resort for travellers but this is something resort partners are working to address. Updates will be shared as they become available.

There are a number of COVID-19 testing programs available at the Vancouver International Airport. Travellers heading to destinations where rapid antigen tests are acceptable (ex. the US and UK) can book their tests at YVR in advance to ensure a smooth and efficient travel experience.

There is also a list of private COVID-19 testing facilities for travellers available on the BC Centre for Disease Control website.

BettrCare is a COVID-19 testing service offering molecular testing for travellers in Whistler. Learn more.

Whistler Blackcomb - PEAK 2 PEAK NOW CLOSED

The PEAK 2 PEAK Gondola, Whistler Village Gondola and Peak Express are now closed for the summer. Blackcomb Mountain remains open for alpine hiking and sightseeing on weekends only until September 19 and the Whistler Mountain Bike Park remains open until October 11.

Whistler Blackcomb will open for winter operations on November 25, 2021.

BC Parks

Please encourage visitors to consult the BC Parks website for information regarding provincial parks in the Whistler area. Some BC Parks, including Garibaldi Provincial Park, Joffre Lakes Park and the Stawamus Chief Park, require Day-Use passes due to high visitor volumes. Passes are free and can be reserved online beginning at 7 AM, one day in advance of your planned visit. Help promote responsible recreation in our BC Parks using the BC Parks Responsible Recreation Messages Guide.

Tourism Whistler’s Marketing Efforts in Response to COVID-19

Tourism Whistler continues to act in accordance with public health guidance regarding travel.

For detailed information regarding Tourism Whistler’s seasonal marketing campaigns, please review our Campaign Toolkits.

We encourage all Members to tag your social media posts with #OnlyinWhistler and #AdventureDifferently so that we can share your images and stories through our channels.

Got a story to tell? Please email your content ideas to content@tourismwhistler.com.

Research Insights

Throughout the pandemic, the Tourism Whistler Research department has been focused on monitoring resort performance, industry trends and best practices, as well as forecasting and scenario planning to help with business recovery planning.

Additionally, the Research department has been conducting a series of studies with our Research Panel to monitor COVID-19 Sentiment and Travel Intentions. View the results of these studies, and insights that can be leveraged for business recovery planning, here.

View more reports and submit a data request by visiting the Research section of the member site.