Member Services

Tourism Whistler Membership Information

Frequently Asked Questions

When is the payment due date for the annual assessment fees?

Assessment fees are due in full on March 31st of each calendar year (unless you are enrolled in the Monthly Installment Plan).

What happens if I pay my assessment fees after March 31st?

Any assessment fees still outstanding at April 30 will be automatically charged 4% interest (1% for each month), and balances will then accrue interest at the rate of 1% per month thereafter.

What are my payment options?

Monthly Installment Plan

Split your annual fees into 12 equal monthly payments, at no additional cost, provided you enroll in our Monthly Installment Plan. This monthly payment option is available as an automated, pre-authorized plan through your Canadian bank account only. You can sign up any time before March 29, but any sign ups after January 31 will be subject to a make up payment for the first intallment for the months that have been missed. Sign ups after March 31 will be for the follow year.

For both existing participants, and new enrollments in the Monthly Installment Plan, the balance on your account at January 30 will be split into 12 equal amounts which will be processed on the last business day of every month from January to December. In order to enroll in the Monthly Installment Plan, your account must be in good standing. Sometimes transactions will appear on your bank statement a few days later.

To enroll, verify or update your payment information, please visit www.whistler.com/assessments and log in with your Member number and access code, located on your invoice.

Until your UDF is submitted, both common and commercial fees will remain outstanding on your account. This means that if you do not submit your UDF before January 31, your monthly installment amount will be deducted at the full Residential Resort Lot Rate. If you submit your UDF after that date, we will adjust your account and monthly installments accordingly

Annual Pre-Authorized Payment Plan

Pay automatically once a year, on the last business day of March, from your Canadian bank account or by credit card. Sign up or verify your payment information online at www.whistler.com/assessments and log in with your Member number and access code from your Invoice.

Credit Card

Use our secure online payment tool, visit www.whistler.com/assessments and log in with your Member number and access code from your invoice.

Cheque

Mail a cheque payable to Tourism Whistler to 4010 Whistler Way, Whistler, BC V0N 1B4. Please ensure you write your Member number on the front of the cheque to ensure your payment is applied to the correct account. Cheques must be mailed in time to arrive before March 31, so ensure plenty of time especially if mailing from outside Canada.

Online Banking

Using your own online Canadian banking payment tool, add Tourism Whistler as a payee and use your Member number as the account number. Tourism Whistler may be listed as either Whistler Resort Association or Tourism Whistler on the payee list at your bank.

My statement shows an outstanding balance forward, but I have no record of having received any prior correspondence regarding this.

It is the responsibility of each Member to promptly inform us of any change in mailing address or email if you are on the paperless program, and to open and read ALL communications from Tourism Whistler. The Tourism Whistler Bylaws hold you responsible for payment of your fees which are due on or before March 31st each year. Interest charges will not be waived when a mailing is returned to Tourism Whistler as "undeliverable". To address this issue, we recommend you register for our Monthly Installment Plan or our Annual Pre-authorized Payment Plan, however, a post-dated cheque for March 31st is also an option for Members who do not live in Whistler, or who frequently travel (sufficient notice will be provided in the event of any change in fees which may affect the amount of the post-dated cheque).

I prefer to receive my correspondence by email, is this an option for me?

Yes, our Paperless Program is available to any Member with email access who prefers to receive correspondence from us electronically. This ensures that any Members who are travelling, or who fail to notify us of address changes, will still receive statements and other important correspondence from us, despite the Member’s physical location (provided, of course, the Member’s email address remains valid and in effect). It is the responsibility of each Member to promptly inform Tourism Whistler of any change to the Member’s email address. Interest charges will not be waived when an email is returned to Tourism Whistler as "undeliverable". Please email assessments@tourismwhistler.com to enrol.

What is a Certificate of Assessment in Default?

A Certificate of Assessment in Default (CD) is a type of lien placed on the Title of a property. If you have an assessment balance outstanding from 2016 or before, a CD will be placed on your property if this balance is not paid in full on or before March 31, 2017. A CD prevents a property from being sold or refinanced without first paying all outstanding assessment fees, accrued interest, and the CD legal fee. Issuing a CD is not a preferred course of action for Tourism Whistler; however it is occasionally necessary to protect the interest of our Membership. If a CD has already been placed in the title of your property, please contact us so we can work with you on resolving the issue.

How are the fees calculated; and what are Common and Commercial Units on my invoice?

Assessment fees are made up of two portions - Common and Commercial, and are calculated based on the number of billing units assigned to each property.

Common fees, paid by all Members are used to fund operations related to administration and Member services.

Commercial fees are payable by Members who use their property for commercial purposes (i.e. short-term or nightly rentals and commercial spaces), or whose property falls under a Phase 2 covenant, or a Phase 1 Covenant and located within the Town Centre area. These fees are used to market, promote, and sell Whistler.

The number of billing units is based on the number of bedrooms or sleeping areas for accommodation properties: each bedroom is assigned with two billing units, and a sofa-bed in the living-room area is also two billing units. An enclosed or enclosable loft with a bed or sofa bed in it is two billing units, and an open loft area (with a bed or sofa bed) is one billing unit.

If your property has two bedrooms and a sofa bed in the living-room area, it will be assessed with 6 billing units and your invoice will have a line saying 6 Common and a second line saying 6 Commercial. You can check the configuration we have for you by logging in to your account online at www.whistler.com/assessments using the Member number and Electronic Access code from the front of your invoice.

Fees for Commercial Spaces are calculated based on the assessable square footage, which is then divided by 150 to determine the number of billing units. Common and Commercial fees are payable on all commercial spaces.

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